Cancellation, Return & Refund Policy
We want you to love your piece. Because every item we sell is handmade in Sindh, Pakistan and shipped internationally, please read this policy carefully before ordering.
Order cancellation
You may cancel your order for a full refund at any time before it has shipped. To cancel, email us as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled but may be returned under the terms below.
Returns — 30 days
You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, unwashed, and in its original condition with any tags or packaging intact. Because our pieces are handmade, minor natural variations in colour, weave, or stitching are characteristics of authentic handwork and are not considered defects.
To start a return, email us with your order number and reason for return. We will provide return instructions. Items sent back without first requesting a return may not be accepted.
Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect, in which case we will cover return shipping and replace or refund the item. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or payment provider, it may take additional time for the refund to appear. Original shipping charges are non-refundable.
Damaged or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund at no cost to you.
Non-returnable items
Custom or made-to-order pieces, and items marked final sale, cannot be returned unless they arrive damaged or defective.
Contact
For any cancellation, return, or refund request, please contact us through the details provided on our Contact page. We aim to respond within 2 business days.